Лексика по темам кодификатора для ЕГЭ по английскому языку. Сдай устную часть на максимум!

Brand loyalty – Лояльность бренду

Brand loyalty is the tendency to consistently purchase products from a particular brand.

Brand loyal customers often feel a connection to the brand’s values and identify with its image.

Final sale – Финальная распродажа

A final sale means that the item cannot be returned or exchanged.

Be sure to check the return policy before making a purchase during a final sale.

Product launch – Запуск продукта

A product launch is when a new product is introduced to the market.

Marketers often build hype around product launches with teasers and promotional materials.

Delivery time – Время доставки

The delivery time is the expected date or timeframe for when your purchase will arrive.

Delivery times can vary depending on the shipping method and location.

Express delivery – Экспресс-доставка

Express delivery is a faster shipping option that usually involves an additional fee.

This can be useful if you need your purchase to arrive quickly.

Free shipping – Бесплатная доставка

Free shipping means that you do not have to pay for shipping fees on your purchase.

Many stores offer free shipping for orders over a certain amount.

Home delivery – Доставка на дом

Home delivery means that your purchase will be shipped directly to your home.

This can be convenient if you are unable to pick up your purchase in-store.

Customer service representative – Сотрудник службы поддержки клиентов

A customer service representative is someone who assists customers with questions or concerns about their purchases.

They may be able to help with issues like returns, exchanges, or product information.

Customer feedback – Обратная связь от клиентов

Customer feedback involves comments, suggestions, or complaints from customers about their experiences with a product or store.

This can be helpful for improving products and services.

Customer satisfaction – Удовлетворенность клиента

Customer satisfaction is how happy or content a customer is with their purchase and overall experience with a store.

High levels of customer satisfaction can lead to repeat business and positive word-of-mouth advertising.

Customer retention – Удержание клиентов

Customer retention refers to the ability of a store or brand to keep customers coming back for repeat purchases.