Английский для айтишников. Tech English: Язык программистов и IT-специалистов

A typical troubleshooting process involves identifying the symptoms of a problem, isolating the cause of the problem, and implementing a solution to fix the issue.

Customer support is an essential part of the work of IT professionals. It helps to ensure that users have a positive experience with technology and are able to use it effectively. Good customer support can also help to build trust and loyalty among customers.

Vocabulary

Information Technology (IT) – информационные технологии

Network – сеть

Database – база данных

Hardware – аппаратное обеспечение

Software – программное обеспечение

Operating System (OS) – операционная система

Firewall – брандмауэр

Cybersecurity – кибербезопасность

Troubleshooting – устранение неполадок

Customer support – поддержка клиентов

Tasks

– What is the role of an IT professional and what are some common job titles in this field?

– Define «hardware» and «software» and give an example of each.

– What is a firewall and why is it important for cybersecurity?

– Explain what troubleshooting is and give an example of a troubleshooting process.

– Why is customer support important for IT professionals?

Sample answers:

– An IT professional is responsible for managing and maintaining computer systems, networks, and software. Some common job titles in this field include network administrator, database administrator, system analyst, and software developer.

– Hardware refers to the physical components of a computer system, such as the central processing unit (CPU), monitor, keyboard, and mouse. Software refers to the programs and applications that run on a computer system, such as Microsoft Word or Adobe Photoshop.

– A firewall is a network security device that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a set of predefined security rules.

– Troubleshooting is the process of identifying and resolving problems in a computer system or software application. An example of a troubleshooting process would be to identify the symptoms of a problem, isolate the cause of the problem, and implement a solution to fix the issue.