Обратная связь в бизнесе. Честный диалог с клиентами и сотрудниками

Journal of Management, 29 (4), 487–510. doi: 10.1016/S0149–2063_03_00022–9.

8

Anseel, F., Beatty, A. S., Shen, W., Lievens, F., & Sackett, P. R. (2015). How are we doing after 30 years? A meta-analytic review of the antecedents and outcomes of feedback-seeking behavior. Journal of Management, 41 (1), 318–348. doi: 10.1177/0149206313484521.

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Rasheed, A., Khan, S.-U.-R., Rasheed, M. F., & Munir, Y. (2015). The impact of feedback orientation and the effect of satisfaction with feedback on in-role job performance.

Human Resource Development Quarterly, 26 (1), 31–51. doi: 10.1002/ hrdq.21202.

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Kinicki, A. J., Prussia, G. E., Wu, B. (J.), & McKee-Ryan, F. M. (2004). A covariance structure analysis of employees' response to performance feedback. Journal of Applied Psychology, 89 (6), 1057–1069. doi: 10.1037/0021–9010.89.6.1057.

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Lam, C. F., DeRue, D. S., Karam, E. P., & Hollenbeck, J. R. (2011). The impact of feedback frequency on learning and task performance: Challenging the "more is better" assumption.

Organizational Behavior and Human Decision Processes, 116 (2), 217–228. doi: 10.1016/j.obhdp.2011.05.002.

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Casas-Arce, P., Louren?o, S. M., & Mart?nez-Jerez, F. A. (2017). The performance effect of feedback frequency and detail: Evidence from a field experiment in customer satisfaction. Journal of Accounting Research, 55 (5), 1051–1088. doi: 10.1111/1475–679X.12184.

13

Там же.

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Lombardo, M. M., & Eichinger, R.

W. (2012). Leadership machine (10th anniv. ed.). (n. p.): Lominger International, p. 127.

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Audia, P. G., Locke, E. A., & Smith, K. G. (2000). The paradox of success: An archival and a laboratory study of strategic persistence following radical environmental change. Academy of Management Journal, 43 (5), 837–853. doi: 10.2307/1556413.

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Шарма Р. Монах, который продал свой «феррари». Притча об исполнении желаний и поиске своего предназначения. – М.

: АСТ, 2019.

17

Sharma, R. [@RobinSharma]. (2013, September 20). Negative feedback can make us bitter or better. https://twitter.com/robinsharma/status/381087770761916416 (https://twitter.com/robinsharma/status/381087770761916416).

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Van-Dijk, D., & Kluger, A. N. (2004). Feedback sign effect on motivation: Is it moderated by regulatory focus? Applied Psychology, 53 (1), 113–135. doi: 10.1111/j.1464–0597.2004.00163.x.

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Там же.